Personal information means any information which identifies you, and may include information such as your name, email address, telephone number, professional qualifications and position.
When you sign up as a member of a gym (your Gym), and you download the Member Cloud application (the “App”), you can tailor your fitness programme and relationship with your Gym to optimise your training. You can continue to use the App if you cease to be a member of your Gym, as we are ‘Joint Controllers’ of your personal data with your Gym for the purposes of data protection law.
This App, and the website at [www.membr.com, *.membr.com] (the “Website”) are owned and operated by Fit Cloud Technology Limited, with registered company number 07216878 (“Fit Cloud”).
If you have any queries about your privacy whilst using our site, please email us at [[email protected]]
We will only use your personal information to fulfil your requests for information or to provide you with news and events that we think may be of interest to you.
We will never provide your personal details to a third party without your consent (unless we are required to do so by applicable law). By accepting this policy you acknowledge and consent to the fact that your Gym and your personal trainer(s) (your PT) if applicable, may be able to access and use the personal information which you enter into the App. This is an integral feature of the App. As such, if you do not want certain personal information to be accessed by your Gym and/or PT, you should not enter such information into the App.
By accepting this policy, you consent to us using your personal information for the following purposes:
If you no longer wish to receive emails from us and want to be removed from our electronic mailing list, please email us at [[email protected]] with “Email Unsubscribe” in the subject heading.
If you choose to unsubscribe from our mailing lists, we will hold your contact details on file marked so that we do not contact you again. This is so that we do not contact you if your details are subsequently provided to us by a third party.[Please note that we can only control marketing sent from us, and cannot control the marketing practices of your Gym or PT. If you wish to unsubscribe from marketing from your Gym or PT, please contact them directly.]
In addition to the information we collect as described above, we use technology to collect anonymous information about the use of the App or our Website. [For example, our web server automatically logs which pages of our Website our visitors view, their IP addresses and which web browsers they use. This technology does not personally identify you – it simply enables us to compile statistics about our visitors and their use of the App or the Website.] [Our Website contains hyperlinks to other pages on our Website. We may use technology to track how often these links are used and which pages on our Website our visitors choose to view. Again this technology does not identify you personally – it simply enables us to compile statistics about the use of these hyperlinks.]
In order to collect the anonymous data described in the preceding paragraph, we may use cookie technology on our Website.
A cookie is a small piece of information which is sent to your browser and stored on your computer’s hard drive, mobile phone or other device. Cookies do not damage your computer.
You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. However, some of the services and features offered through our Website may not function properly if your cookies are disabled.
We use two types of cookies on our Website:
These cookies are essential in order to enable you to move around the Website and use its features. Without these cookies, services you have asked for cannot be provided. They are deleted when you close the browser.
These cookies collect information in an anonymous form about how visitors use our Website. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it.
We may also use your IP address to help diagnose problems with our server, to administer our Website and to improve the service we offer to you. An IP address is a numeric code that identifies your computer on a network, or in this case, the internet. Your IP address might also be used to gather broad demographic information.
We may perform IP lookups to determine which domain you are coming from (i.e. aol.com, yourcompany.com) to more accurately gauge our users’ demographics.
Information from these types of cookies and technologies or about website usage is not combined with information about you from any other source. None of the cookies or technologies that we use will personally identify you.
To comply with current legislation, we need to ask for your consent to set the performance cookies described above. When you arrive on our Website a banner appears asking for your consent to place performance cookies on your device. By continuing to use our Website, we assume that you consent to cookies being placed on your device. If you do not agree please leave our Website immediately. Once your consent has been provided, this message will not appear again when you revisit our Website. If you, or another user of your computer, wish to withdraw your consent at any time, you can do so by altering your browser settings.
Upon receipt of your written request and enough information to permit us to identify your personal information, we will disclose to you the personal information we hold about you in accordance with applicable data protection laws.
We will also correct, amend or delete any personal information that you tell us is inaccurate and notify any third party recipients of the necessary changes. You may update any information you have given to us by contacting us at [[email protected]].
Requests to delete personal information are subject to any applicable legal and ethical reporting or document retention obligations imposed on us.
If you are visiting the Website or the App from a country other than the country in which our servers, the various communications will necessarily result in the transfer of information across international boundaries.