Privacy Policy

Last updated: [March 2016]

Purpose of this privacy policy

We are committed to the privacy and confidentiality of information provided by you to us.  This privacy policy describes our current policies and practices with regard to any personal information collected by us from you directly and/or through the App or the Website.

Personal information means any information which identifies you, and may include information such as your name, email address, telephone number, professional qualifications and position.

 

Our services

When you sign up as a member of a gym (your Gym), and you download the Member Cloud application (the “App”), you can tailor your fitness programme and relationship with your Gym to optimise your training.  You can continue to use the App if you cease to be a member of your Gym, as we are ‘Joint Controllers’ of your personal data with your Gym for the purposes of data protection law.

 

Who we are

This App, and the website at [www.membr.com, *.membr.com] (the “Website”) are owned and operated by Fit Cloud Technology Limited, with registered company number 07216878 (“Fit Cloud”).

References to the “Company”, “we”, “us”, “our” and “ours” in this privacy policy means Fit Cloud.

The terms “you”, “your” and “yours” when used in this privacy policy mean any user of the App or our Website.

If you have any queries about your privacy whilst using our site, please email us at [[email protected]]

 

Our use of your personal information

We will only use your personal information to fulfil your requests for information or to provide you with news and events that we think may be of interest to you.

We will never provide your personal details to a third party without your consent (unless we are required to do so by applicable law).  By accepting this policy you acknowledge and consent to the fact that your Gym and your personal trainer(s) (your PT) if applicable, may be able to access and use the personal information which you enter into the App.  This is an integral feature of the App.  As such, if you do not want certain personal information to be accessed by your Gym and/or PT, you should not enter such information into the App.

By accepting this policy, you consent to us using your personal information for the following purposes:

  • for use as contemplated by our Website and App Terms of Use [membr.com/end-user-licence-agreement], including sharing your personal information with your Gym and/or your PT;
  • for our own marketing purposes, including to contact you to inform you of new services and products we will be providing and to send you requested information about our services or products; and
  • for performing data analytics on your personal information, which may include your health data, on an anonymised basis.

 

Unsubscribe from marketing

If you no longer wish to receive emails from us and want to be removed from our electronic mailing list, please email us at [[email protected]] with “Email Unsubscribe” in the subject heading.

If you choose to unsubscribe from our mailing lists, we will hold your contact details on file marked so that we do not contact you again. This is so that we do not contact you if your details are subsequently provided to us by a third party.

[Please note that we can only control marketing sent from us, and cannot control the marketing practices of your Gym or PT.  If you wish to unsubscribe from marketing from your Gym or PT, please contact them directly.]

 

Notification of changes to privacy policy

We are continually improving our methods of communication and adding new functionality and features to this Website, the App and to our existing services.  Because of these ongoing changes, changes in the law and the changing nature of technology, our data protection practices will change from time to time.  If and when our data protection practices change, we will update this privacy policy to describe our new practices.  We encourage you to check this policy regularly using the following link [www.membr.com/privacy].

 

Anonymous data collected through our App and the Website

In addition to the information we collect as described above, we use technology to collect anonymous information about the use of the App or our Website.  [For example, our web server automatically logs which pages of our Website our visitors view, their IP addresses and which web browsers they use.  This technology does not personally identify you – it simply enables us to compile statistics about our visitors and their use of the App or the Website.] [Our Website contains hyperlinks to other pages on our Website.  We may use technology to track how often these links are used and which pages on our Website our visitors choose to view.  Again this technology does not identify you personally – it simply enables us to compile statistics about the use of these hyperlinks.]

 

Cookies and similar technologies

In order to collect the anonymous data described in the preceding paragraph, we may use cookie technology on our Website.

A cookie is a small piece of information which is sent to your browser and stored on your computer’s hard drive, mobile phone or other device.  Cookies do not damage your computer.

You can set your browser to notify you when you receive a cookie.  This enables you to decide if you want to accept it or not.  However, some of the services and features offered through our Website may not function properly if your cookies are disabled.

We use two types of cookies on our Website:

  • Strictly necessary cookies

These cookies are essential in order to enable you to move around the Website and use its features. Without these cookies, services you have asked for cannot be provided.  They are deleted when you close the browser.

  • Performance cookies (e.g. Google Analytics)

These cookies collect information in an anonymous form about how visitors use our Website.  They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it.

We may also use your IP address to help diagnose problems with our server, to administer our Website and to improve the service we offer to you.  An IP address is a numeric code that identifies your computer on a network, or in this case, the internet.  Your IP address might also be used to gather broad demographic information.

We may perform IP lookups to determine which domain you are coming from (i.e. aol.com, yourcompany.com) to more accurately gauge our users’ demographics.

Information from these types of cookies and technologies or about website usage is not combined with information about you from any other source.  None of the cookies or technologies that we use will personally identify you.

 

Consent

To comply with current legislation, we need to ask for your consent to set the performance cookies described above.  When you arrive on our Website a banner appears asking for your consent to place performance cookies on your device.  By continuing to use our Website, we assume that you consent to cookies being placed on your device.  If you do not agree please leave our Website immediately.  Once your consent has been provided, this message will not appear again when you revisit our Website.  If you, or another user of your computer, wish to withdraw your consent at any time, you can do so by altering your browser settings.

 

Disclosure of your personal information

We do not share, sell or distribute your personal information with unrelated third parties, except as otherwise provided for in this privacy policy and under these limited circumstances:

  • We will keep your contact details on our database and may, from time to time, email or post you information to make you aware of our other similar products and services which may be of interest to you. If you do not wish to receive emails or post from us for these purposes, please let us know by following the “unsubscribe” procedure set out above.
  • We may share, transfer or disclose the information in our databases and server logs to comply with any legal requirements, or in the event of our flotation on a stock exchange, sale, merger, reorganisation, dissolution, disposal of all or part of our assets or similar event. We will inform you of any such transfer or disclosure if required by law.
  • If you are an individual, we may share, transfer or disclose your personal information only to those organisations that have an opportunity which you indicate an interest in.
  • If you are a business, we may provide information regarding your human resources personnel or company representative to any individual that you make contact with through our App or Website.
  • In addition to the above, we may share, sell, transfer or disclose your personal information with unrelated third parties for any other reason for which you provide your consent.

 

11.  Data access and corrections

Upon receipt of your written request and enough information to permit us to identify your personal information, we will disclose to you the personal information we hold about you in accordance with applicable data protection laws.

We will also correct, amend or delete any personal information that you tell us is inaccurate and notify any third party recipients of the necessary changes.  You may update any information you have given to us by contacting us at [[email protected]].

Requests to delete personal information are subject to any applicable legal and ethical reporting or document retention obligations imposed on us.

 

12.  Links to other websites

Our Website and App may contain hyperlinks to websites that are not operated by us.  We urge you to review any privacy policy posted on any website you visit before using the site or providing any personal information about yourself.
 

13.  Transfer of data abroad

If you are visiting the Website or the App from a country other than the country in which our servers, the various communications will necessarily result in the transfer of information across international boundaries.
By visiting the Website or the App and communicating electronically with us, you consent to the processing and transfer of your personal information as set out in this privacy policy.