Careers at Membr

Innovation

We believe in empowering talented minds into achieving the impossible, no matter where you’re based in the world.

Collaboration

We facilitate 24/7 collaboration across time zones and teams because together great minds can achieve so much more.

Flexibility

We see hybrid as a crucial ingredient to our growth – that’s why we offer flexible working hours and locations.

Available Jobs

Product Designer

 📍 Remote / Manchester, UK

We are currently recruiting for an enthusiastic Product Designer to work within the Product team collaborating with the Product Managers and engineers. We are looking for a Product Designer to support the visualisation of early product discovery work. As the initiative moves into definition, you will work through the product life-cycle with iterative designs modelled in collaboration with a Product Panel of existing users, to shape the optimal customer experience.

Product Designer responsibilities range from obsessing over customers to ideation to realisation of solutions to delivery and iterating on constant feedback loops. Ultimately, the Product Designer will create visual designs that connect and breathe life into conceptual workflows shaping the entire customer journey.

To be successful in this role, you should have experience with understanding customer research and working in collaboration with the teams to land on a solution that is understandable and easy to use for our customers.


Responsibilities:

  • Gather and evaluate user requirements in collaboration with product managers and engineers
  • Illustrate design ideas using storyboards & customer journeys
  • Visual design to visualise how the customer would view the end solution
  • Create prototypes to articulate how a problem will be solved (Low & High Fidelity Prototypes)
  • Work from discovery to delivery with the product managers and engineers
  • UX Testing and facilitating the testing of your assumptions and ideas with customers


Requirements:

  • Proven work experience as a product designer or similar role
  • Portfolio of solutions to customer problems
  • Knowledge of wireframe tools (e.g. InVision)
  • Up-to-date knowledge of design software (e.g. Sketch)
  • Team spirit; Strong Teamwork and collaboration skills
  • Good time-management skills
  • Experience in designing experiences of multiple different UI views (Web, mobile, desktop)
  • Strong Prototyping Skills (Low Fidelity Prototypes to High Fidelity Prototypes)
  • User Testing Facilitation
  • Proven ability to solve customer problems


Job Type: Full-time


Membr is an innovative and globally expanding Fitness membership platform. We’re dedicated to our vision of motivating, educating, and inspiring people to a healthier lifestyle through the use of our member centric fitness platform. We are a passionate, honest, and hardworking team, and due to continued international expansion, are looking for a like-minded individual to join our friendly team.

In return for your hard work and dedication you will have the opportunity to help shape and influence this rapidly expanding company, and make a real impact in a progressive and forward thinking business.

Senior and Mid-Level Engineers

 📍 Remote / Manchester, UK

We are a passionate and hardworking team, looking for both senior and mid level software engineers to join our friendly, modern working environment (remote/flexible working), with the opportunity to help shape and influence this rapidly expanding company, and make a real impact in a progressive and forward thinking business


You must have proven experience working with:

  • Cloud platforms and serverless architectures – AWS preferred (Lambda, API Gateway, DynamoDb, IAM, EventBridge, SNS, SQS, S3, cdk…)
  • Event driven architectures
  • Typescript, Javascript
  • Single Page Applications – VueJS (preferred), Angular or React
  • Python or PHP (beneficial)


Primary responsibilities:

  • Designing, building and owning scalable services and excellent user experiences
  • Flag-bearer, driving best practices within the development team and across the delivery cycle, ensuring quality is upheld
  • Mentoring and upskilling other developers, in terms of code quality, design principles and technology, by way of code-reviews, brown-bag sessions and demos
  • Work closely with the product team to understand the backlog and plan sprints that consistently deliver incremental value
  • Keeping up to-date with the latest cybersecurity threats and ensuring that our systems and applications are performant, safe and secure
  • Working and collaborating across teams to share best practices, knowledge, internal tooling and improve the development experience for all


We value:

  • Domain driven design and fully understanding the problem space
  • Clean, elegant and simple solutions
  • Automation across the whole business
  • Continuous improvement, self-development and learning


Job Type: Full-time


Membr is an innovative and globally expanding provider of gym software. We’re dedicated to our vision of motivating, educating, and inspiring people to a healthier lifestyle through the use of our member centric fitness platform. We are a passionate, honest, and hardworking team, and due to our recent international expansions, are looking for a like minded individual to join our friendly, modern place of work.

In return for your hard work and dedication you will have the opportunity to help shape and influence this rapidly expanding company, and make a real impact in a progressive and forward thinking business.

Success Manager

 📍 Remote / Manchester, UK

Membr is a fast-growing global provider of gym management software. We are dedicated to our vision of motivating, educating and inspiring individuals to a healthier lifestyle through the use of our ‘member-centric’ fitness software. We offer the feel and freedom of a start-up, allowing you to innovate, whilst still providing the support of a stable and structured organisation.


The short version:

  • Success Manager role for Membr, an innovative globally focused business
  • Great work life balance, 25 days holiday plus bank holidays and flexible working
  • Competitive salary, regular team building away days


The role:

This role is directly aligned with Membr’s driving ethos: fanatically helping the fitness industry smash their goals. Positioned within a team of other Success Managers, you will be working as part of a passionate team providing an exceptional customer experience that adds value and drives customer success. Your responsibilities will include:

  • Onboarding: Provide a consistent and frictionless onboarding experience, ensuring that we deliver immediate value and proactively manage the customer experience and ensuring gyms are set up to succeed.
  • Training: Contribute to evolving the customer resource centre and fulfil individual club training requirements through a variety of mediums, including online and face-to-face.
  • Customer Service: Manage support queries, ensuring SLAs are met, and deliver an exceptional customer experience driving the gyms towards success.
  • Product: Support the technical team with testing of new releases and maintain a sound knowledge of the product, as well as following the appropriate process of escalating client needs and requests to other teams.

Membr is a unique business within the industry. We therefore offer a truly exciting challenge: to join a business which is as innovative and ambitious as you are


You:

  • Strong customer service skills and prior experience
  • Confident, motivated and driven
  • Self-confident and proactive in communicating with people at all levels
  • Previous experience of onboarding and training customers would be advantageous, as would experience of having worked within the fitness industry


Job Type: Full-time


We have re-defined our ways of working since the Covid-19 lock down to reflect new working ‘norms’ and aim to continue being a flexible and adaptable business. We understand that, whilst we have offices in Worsley and central Manchester, the need to come into the office every day is, well, a bit 2019. We therefore offer flexible working to all of our employees

Check out our blog!

From fitness tips to success stories, learn more about Membr in our blog.

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